Entries by Kevin Ford

Winston Hills Mall

People Counting Solution at Winston Hills Mall , NSW

Located in Sydney's Hills District, Winston Hills Mall has over 60 specialty shops and 24,000sm of retail floor space. Winston Hills Mall centre management approached Cohera-Tech for a cost effective and easy to use reporting solution to help measure mall performance by monitoring visitor traffic and centre occupancy.

We installed multiple overhead people counters at all entry/exit points throughout the centre using 4G connectivity to send count data to our cloud-hosted reporting system. This resulted in quick and low cost deployment, reducing the need for additional cabling throughout the mall.

Our cloud-based reporting system allows centre management to access and analyse data 24/7 from any internet connected device. The system features customisable dashboards and reports in both tabular and graphical formats, enabling centre staff to obtain a quick snapshot of mall performance indicators and generate key performance reports on the fly. Reports can also be downloaded in various formats at the touch of a button for further analysis or communication to stakeholders.

Nicole Galea, Marketing Manager at Winston Hills Mall explains the benefits of the Cohera-Tech system:

We are very pleased with our new people counting system from Cohera-Tech. This system enables us to monitor the mall occupancy level in real-time, identify popular times of day, and compare daily, weekly and monthly data. The interface is easy to use and the people counters themselves are discreet and the installation process was stress free. One of the most useful features we enjoy using is the traffic heat map - this graphically identifies the most popular mall entry points at various times of the day on the centre map. This helps us to provide detailed information to our tenants and allows us to effectively manage the day-to-day operations of the shopping centre.

At Cohera-Tech, we offer the most advanced, accurate and reliable people counting devices in the market with a typical count accuracy in excess of 99%. Combined with market leading real-time analytics and reporting software, our people counting solution provides shopping centre management and retailers with the necessary tools to effectively monitor centre performance.

Wyndham Aquapulse

Wyndham 'Aquapulse' Leisure Centre in Victoria

The Wyndham City Council is the Local Government Authority in the Werribee and surrounding areas, managing a large number of publicly owned assets and being responsible for their effectiveness and value to the community. 

The Wyndham City Council area covers 542 square kilometers on the western fringe of Melbourne, with Werribee and Hoppers Crossing the principle areas of population. 

Wyndham has the fastest population growth of local government areas Australia wide, with an additional 10,604 persons from 2013 to 2014. The total estimated population is 199,714.

Counting the numbers of people and visitors who make use of Council assets and analysing and reporting on these results is an important part of the job of the Council’s Executive Team. 

Of particular interest to the Council, is the number of people visiting fitness facilities like the “Aquapulse” Leisure Centre in Werribee.

Western Leisure Services who manage the “Aquapulse” facility were tasked with the installation of counting systems and the provision of reporting systems to provide Wyndham Council with ongoing information on the usage of the centre by residents.

Operations Manager of the Aquapulse Centre, Alek Olszewski identified the critical features required for their counting system as:

  • 1

    Counting Accuracy

  • 2

    Separate counts for adults and children

  • 3

    Maintaining venue population counts

  • 4

    Real-time counts being delivered to selected staff via their smart phones and tablets.

  • 5

    Automated venue capacity “alerts” for preset levels

Like many other progressive City and Shire Councils they found that the Cohera-Tech system provided the data and reporting information required. 

 Cohera-Tech, based in Brisbane, use high quality video sensors linked with cloud based reporting and analysis systems / software. 

These are linked to staff tablets and smart phones to provide realtime reporting on the number of people and visitors coming to the venue and the occupation levels, during the times the venue / pool are open. 

They also provide a report on the number of people in the venue at any point during the day, allowing staff to be rostered for peak times and safety considerations, like swimming pool capacity, to be addressed with automated “alert” messages to responsible staff.

mobile phones with charts

Sensors were installed at

  • The main entry to the centre

  • Pool hall entry

  • Members entry

  • Group entry (Special side entry for groups of school children into pool area)


  • The Cohera-Tech counting system has proved to be an accurate and effective way of monitoring visitor numbers and of tracking them once in the facility.

  • This has greatly simplified the reports to the City Council, allowing them to see the level of usage of the Aquapulse Centre and its value as a resource for residents. The pool occupancy alerts have been set to send an initial warning to staff when they are within 150 of maximum capacity and a no additional swimmers alert when the pool is within 50 of maximum capacity. 

  • The delivery of the alerts to staff smart phones and tablets has proved most effective as the staff responsible are usually working around the centre.

  • Of particular interest has been the discrepancy between the accurate CoheraTech counts and the point of sale data. This has shown some visitors have avoided payment / registration of membership cards. Adjustment to access equipment has now eliminated this problem.

  • One of the major benefits of the Cohera-Tech system has been the capacity to schedule centre staff rosters to meet anticipated visitor numbers based on past data. This will improve as additional data is collected in coming years.

Other Cohera-Tech Leisure Installations

  • Glen Eira Aquatic and Leisure Centre

  • Nowra Aquatic Centre

  • Bomaberry Aquatic Centre

  • Bay and Basin Leisure Centre

  • Sussex Inlet Aquatic Park

  • Ulladulla Leisure Centre

  • Five Dock Leisure Centre

Customer Counting in Shopping Centers

The performance of any shopping centre is highly dependent on visitor traffic. Measuring the traffic is therefore an essential key performance indicator for shopping mall operators wanting to increase operational effectiveness and improve leasing strategies.

While most centres have been using some level of visitor counting, the analysis of the results has often been time consuming and accuracy sometimes doubtful.

In the past sensors have been of either the break-beam variety or thermal / heat sensing type, both of which have limitations and lack the sophistication and accuracy of the latest video based sensor systems.
Break-beam sensors can be easily blocked by displays can only count a limited flow of visitors and can often double-count loaded shopping trolleys as visitors.

Thermal sensors provide reasonably accurate thermal image counting but cannot recognise children / adult / group differences or report on them separately.

The value of shopping centre visitor counting is only as good as the reporting and analysis systems used, which convert the raw sensor counting data into useable reports that provide management information quickly and clearly.

In the past this involved the transfer of the data to excel spreadsheets and then to bar charts, graphs etc. Often this meant that data was typically ancient history by the time it was reviewed by senior managers.


Progressive Shopping Centres, Retailers and even City Councils are now using people counting systems that use high quality video sensors linked with cloud based reporting and analysis systems. 

These provide real time count reporting direct to Manager’s smart phones, tablets and PC’s. 

Analysis systems and reports are generated automatically to provide daily, weekly, monthly results and historical comparisons. 

They can even link into a retailer’s point of sale system to provide average sales per store visit indicating the effectiveness of sale staff in converting store visits to customers.


Video based counters can be set up to give separate counts for adults and children as well as counting the number of couples and family groups if required.

Managers can literally have hands-on control and real time results and graphs shown on their smartphone or tablet, no matter where they are in Australia or the World.


It is important to note that the video counting sensors are not security cameras and do not record images, they simply use a sophisticated level of video based technology that tracks and counts peoples movement patterns and translates these into accurate counts and reports. It is not possible to count people using security cameras.


Retailers based within the shopping centre are able to link into the centre’s counting system. With their own shop based counting sensors they are able to compare their customer traffic flows with those of the shopping centre to measure the pulling power of their advertising and window displays.

HOT-SPOT tracking is also available to enable centre managers to track visitor movement around the centre and isolate hot and cold activity spots for potential management action.


Leading national people, visitor and member counting organisation Cohera-Tech based in Brisbane have a range of leading edge counting sensors from the most sophisticated 3D video units to specialist counting systems for counting cars and bicycles. 

Cohera-Tech also install and support the latest reporting software used in major shopping centres and international airports throughout Europe which can be integrated with shop / tenant systems for an unrivaled performance measuring system.


  • Understand the captive & conversion rate i.e. what is the spend per visitor

  • Rank stores with each other based on visitors and sales data performance

  • Motivate stores, by sharing ranking and sales rapports with them

  • Improving sales performance at store level by receiving valuable reports based
    on key performance indicators

  • Analyse hot and cold spots in the centre based on customer flow

  • Measure occupancy of your centre in real time and its constituent floors/zones

  • Understand visitor traffic patterns across different time periods from a single or
    multiple centres

  • Determine which sections are most popular and which are mostly avoided

  • Understand how major anchor stores impact shopper traffic

  • Optimise staffing, maintenance and security based on traffic predictions

Smart Aquatic and Leisure Center

The Glen Eire Sports and Aquatic Centre in Bentleigh East is one of many similar Centres which use the Cohera-Tech counting and real time reporting system to manage the usage of their multiple venues.

Centre visitor numbers are tracked from initial entry at the main entrance and the external gate for groups, through to individual destination venues like the pool, health club, stadium etc. This allows the management team to track the usage of the different facilities by numbers, times of day, weekdays, weekends, holiday periods etc. Eight accurate sensors are deployed throughout the centre providing counts and reports to a guaranteed minimum of 98% accuracy.

Real time reporting from cloud based servers allows venue managers and staff to access visitor numbers and reports on smart phones, tablets and PC’s. An alert system is also active to limit venue numbers, by restricting entry, particularly in the pool area.

Full historical data reports and analytics, including all venue counts is sent to the Centre Manager and selected City Council executives, allowing them to measure the success of the Sports and Aquatic Centre on the basis of actual usage by residents.


The Cohera-Tech system provides separate counts for children and adults and incorporates these into the reports generated as well as comparative data from previous months and years.