Entries by Co.gency

Understanding Your EOFYS Retail Data

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What Your Sales Figures Aren't Telling You

End-of-Financial Sales are done and dusted for another year. The reports are in, but sales figures only tell you what happened, not why one store outperformed another with the same stock, staff and marketing spend. That's where foot traffic analytics changes the conversation.|

Beyond the Headcount

People counting has moved well past a simple number at the door. Cohera-Tech installs and calibrates people counting systems across retail stores and shopping centres all over Australia and NZ. These systems count every visitor with well over 99% accuracy, filter out staff, and do it all without cameras that identify faces or collect personal data. It's anonymous people counting by design and fully privacy compliant.

Sales analytics dashboard illustration linked to a POS terminal, showing conversion rate and revenue data

Why Foot Traffic Analytics and Sales Need to Sit Together

A visitor count alone is useful context. Paired with sales data, it becomes something else entirely. Cohera-Tech, powered by Vemco Group, is the local team that installs, connects and looks after it all across Australia and New Zealand. Vemcount is the people counting software behind the numbers, and VemFusion is the layer that connects it to a store's POS system, so visits and transactions sit in one dashboard.

Vemcount integrates with a number of popular POS systems worldwide, but not every till in Australia plays straight out of the box. Silvershop's jewellery stores are a case in point. Our team built the connection into their Retail Express POS so that hourly sales data flows in automatically, no manual exports needed.

Universal Store's setup is one we built and still look after. Alongside their POS feed, they upload rostered hours nightly via FTP, giving regional managers a daily and week-to-date read on every store, and Head Office the same view rolled up across all regions. It only works this well because someone local is maintaining it, not because it's a default template.

Visits and sales are only two pieces of the picture. Here is a shortlist of key metrics in Vemcount, what they actually tell you, and how you can act on this data.

Quick Reference: What to Watch Post-EOFYS

Metric

Primary Focus

Best Action to Take

Foot Traffic

Baseline popularity, peak hours and seasonal trends

Align staffing to peak hours; compare performance across store and reg

Capture Rate

Marketing and curb appeal

Refine storefront windows, signage and visual merchandising

Conversion Rate

Sales performance, pricing and average spend per transaction

Train staff on upselling; review pricing and stock availability

Dwell Time & Heatmaps

Store layout efficiency

Move high-margin items to popular zones; fix dead space

Queue Length & Wait Times

Customer service quality

Deploy flexible checkout staff when queue alerts trigger

Turning the Numbers Into a Decision

Weak conversion with strong traffic points to a floor or training issue, not a marketing one. Weak capture rate can point to the storefront itself, the windows and signage, rather than anything happening inside. Heatmaps help flag the dead zones nobody walks through, and queue alerts tell you when to open another register before customers walk out.

The same occupancy software that tracks live customer numbers can flag an overstaffed Tuesday or an understaffed Saturday, turning rostering into a data decision instead of a guess. Understanding customer behaviour this closely, not just what sold but who walked in and what they did next, is what separates a good sale from one you actually understand.

Retail analytics dashboard illustration with performance charts and a scheduling calendar for foot traffic reporting

Read It Properly, Not Just Once

EOFYS data is only valuable if someone actually reads it, and that's usually where retailers are left to work it out alone. Cohera-Tech's local team, backed by Vemco Group's global platform, handles the consultation, the install, the custom integration work when a POS system doesn't cooperate, and the ongoing reporting, across Australia and New Zealand. Global tech, run by local people who pick up the phone. If your post-EOFYS numbers raised more questions than answers, let’s start the conversation. Request a demo today.

From Gut Feel to Hard Data: A Guide to Foot Traffic Analytics

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From Gut Feel to Hard Data: A Practical Guide to Foot Traffic Analytics

The shopping centre manager who knows exactly which entrance drives the highest capture rate on a Saturday morning negotiates leases differently. The gallery manager tracking visitor flow, plans venue staffing with confidence. The university facilities manager with two semesters of occupancy data, walks into a capital works committee with a winning argument, not a request.

Foot traffic analytics is what gives people an edge. In 2026, the gap between operators who use it and those who don't, is widening. This guide covers what foot traffic analytics actually is, how it works, what it measures, and what to look for in a people counting system.

Overhead view of retail floor showing customer behaviour and foot traffic patterns

What is foot traffic analytics?

Foot traffic analytics is the process of collecting, analysing, and acting on data about how people move through a physical space. At its most basic, it answers "how many people came in today?" At its most sophisticated, it maps visitor journeys, identifies peak periods, measures how long people spend in specific zones, and connects that data to operational and commercial outcomes.

Modern people counting systems use a range of sensor technologies (overhead 3D stereoscopic sensors, thermal imaging, and AI-powered video analytics among them) to generate accurate, anonymous data at scale. The best systems provide visitor demographics information, handle complex entry configurations, and feed data into analytics dashboards that make the numbers useful.

Why it matters more now

If you manage a physical space in 2026, you're under pressure to justify it. Retailers need to prove a store is performing. Council managers need to demonstrate community facility usage to secure funding. University facilities teams need to show utilisation before capital works get approved. Shopping centre property managers need foot traffic data to benchmark tenants and hold their ground in lease negotiations.

The expectation from leadership, boards, and government is increasingly the same: show me the evidence. Foot traffic analytics gives you a deeper understanding of your environment, offering real-time insights into space utilisation and visitor trends.

Commercial building floor plan with real-time dwell data and occupancy zones overlaid

What foot traffic analytics measures

Here's some examples of what a well-implemented people counting system puts in front of you:

  • Total visitor numbers: the baseline everything else builds from
  • Peak periods: when your space is busy and when it isn't
  • Capture rates: the share of passers-by who actually walk in
  • Dwell time: the average amount of time a visitor spends in a specific zone
  • Visitor flow: the pathways visitors take through your space, visualised as tracking maps
  • Occupancy: real-time headcounts for compliance, safety, and energy management
  • Conversion rate: the percentage of total visitors who make a purchase, a direct measure of sales team effectiveness
  • Demographic data: breakdown of visitors by age range and gender used for tailoring your offering
Foot traffic analytics sensor view showing real-time movement mapping in a building

How the technology works

There are a number of sensor technologies available. Three proven technologies Cohera-Tech deploys throughout the Australian market include:

3D Stereoscopic Sensors

  • What it is: This technology is considered the gold standard for high-accuracy people counting. Cohera-Tech confidently deploys premium options like the Xovis PF Series for major retail and public sector installations.
  • How it works: These overhead devices use dual lenses and 3D depth sensing to build a multi-dimensional view of an area. This allows them to accurately count individuals even in high-density environments. They easily handle tailgating, work reliably in changing light conditions, and can instantly tell the difference between a person and a shopping trolley.
  • How it can be used: They are ideal for high-footfall environments like busy retail entrances or shopping centres where precision is crucial.

AI-Powered Video Analytics

  • What it is: This technology uses advanced artificial intelligence to extract data from existing video feeds to study visitor habits.
  • How it works: The built-in AI engine processes facial features and body posture in real time. Without identifying individuals, it anonymises the data and classifies visitors into specific age ranges and gender demographics.
  • How it can be used: Managers use this to gain actionable, target-group insights. For example, a business can see the demographic makeup of visitor flows to tailor their product offerings to the people actually visiting the space.
emco Group people counting sensor range for commercial building and retail occupancy management

IoT (Internet of Things) Sensors

  • What it is: These are smart, interconnected sensors designed to detect physical changes in an environment—such as motion, temperature, or sound.
  • How it works: Installed throughout smart buildings, these compact sensors convert everyday physical activity into actionable digital data. They provide continuous, real-time insights into exactly how different rooms and zones are being utilised.
  • How it can be used: Organisations use these sensors to track space utilisation across complex layouts like multi-room council buildings or university campuses. For instance, desk sensors detect occupancy to optimise office layouts and support hot-desking, while environmental sensors measure noise levels as a proxy for crowd density. When a room gets crowded, the system automatically signals the building's HVAC system to boost ventilation, maintaining air quality and occupant comfort while reducing energy waste.

Choosing the right technology depends entirely on your physical environment and what metrics you need to measure. A high-footfall retail entrance has vastly different requirements to a multi-room council building or a university campus. Sensor selection and placement are core parts of our consulting process, which is why getting that conversation right early ensures your data is useful from day one.

Retail analytics display showing conversion rate and transaction data overlaid on store mannequins


Privacy: the non-negotiable

In Australia, public sensitivity around surveillance technology is real and growing. Australians accept sensor-based counting when it's transparently deployed and clearly separated from facial recognition or identity tracking. The risk to operators who blur that line is both reputational and regulatory.

Cohera-Tech's systems are anonymous by design. That means no personally identifiable information is collected. No facial recognition. No biometric data. Compliance is built into the system architecture. Not bolted on afterwards.


Making the switch: what to look for and where to start

The technology has matured. The differentiator now is the partner behind it. Cohera-Tech's systems operate at 99%+, with site-specific installation expertise, and genuine local support after go-live.

The analytics software matters too. We use the industry leading VemCount cloud reporting platform (via our partner Vemco Group) because it provides intuitive dashboards, scheduled reporting, and integrations with existing people counting systems. The goal is to make data usable, not to add another screen nobody checks.

Curious what solution from an experienced provider looks like? Get in touch with our team.

Beyond Counting: Re-ID is Transforming Space

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Exciting News! 'People Flow' Tracking is Coming to VemCount

For years, one of the standard measures of a mall's performance was footfall. How many people came through the door? It's a very important number, but we always wanted to add more — like judging a restaurant by how many people look at the menu outside .

What we heard at Malls of the Future was a genuine shift in how operators are thinking. The conversation has moved from counting to understanding. How long did someone stay? Where did they go? Did they come back? These are the questions that actually tell you whether your space is working.

Dwell time isn't just a feel-good metric. For a mall, it's the difference between a visit that turns into one purchase and a visit that turns into three. For a retailer, it's the difference between someone glancing at a window display and someone who stays long enough to actually buy something. The industry knows this. What's exciting is that the tools to measure it properly are finally catching up.

People are finally talking about staying, not just arriving

The next chapter in people counting isn't actually about counting at all. For a long time, the only question that mattered in physical spaces was simple: how many people came in today?

At Cohera-Tech, we’ve spent the last twenty years helping organisations answer that exact question accurately, anonymously, and reliably. Our people counting software, powered by Vemco Group, is trusted in libraries, shopping centres, universities, galleries, and civic precincts across Australia and New Zealand. From Brisbane City Council's library network and the State Library of Victoria to the University of Melbourne's Smart Campus programme, we’ve built our reputation on solid numbers.

But that foundation is precisely what makes the next chapter so powerful. The conversation is shifting beyond basic footfall; operators are now asking who is visiting, for how long, and where did they go after that?

Illustrated cutaway of a retail store with shoppers browsing rails, showing the vemtrack Re-ID system mapping customer paths and feeding live dwell time and traffic data to an in-store dashboard.

Introducing Re-ID Technology

The next generation of people counting sensors incorporates a game-changing advancement: Re-ID (re-identification) technology.

Using artificial intelligence, Re-ID recognises and tracks the same person across multiple sensors and large-scale areas. When a person enters a space, the sensor assigns them an anonymous, unique ID - think of it like a temporary placeholder. As that person moves between zones, the sensor network seamlessly hands them off, stitching their journey together into proper foot traffic analytics across your entire site.

The result is a complete picture of customer behaviour. Instead of just knowing "500 people visited the centre today," you unlock insights like: "People who entered through the south entrance spent an average of 14 minutes in the food precinct before heading to fashion." That is a fundamentally different kind of information, and a far stronger basis for making critical business decisions.

Bright, open clothing boutique with coloured lines on the floor showing customer journey paths, illustrating how Cohera-Tech sensors map movement and dwell zones in a real retail space.

What This Means for Your Space

How will this technology reshape operations across different industries?

Retail Environments: This is the difference between knowing your store was busy and knowing exactly which zones converted dwell data into sales. It gives brands the exact insights they need to optimise store layouts, staffing, and visual merchandising.

Shopping Centres: Our clients have long understood that tenant mix is everything. But until now, cross-shopping data has relied heavily on individual store reporting. Mapping entire journeys turns retail hunches into hard evidence.

Universities & Smart Campuses: Understanding how a space is utilised, zone by zone, is now central to occupancy software and capacity management software decisions. You can easily see which study areas are oversubscribed at 2pm, or where to allocate resources.

Public Spaces & Cultural Institutions: Re-ID gives operators the concrete evidence base they need for funding submissions, exhibition reviews, and long-range event planning.

Furthermore, Re-ID technology sharpens the demographic picture. Age and gender insights become vastly more reliable when they are tied to a continuous journey rather than just a split-second doorway snapshot — a feature retailers have been waiting on for a long time.

And Importantly: It's Still 100% Anonymous

While the insights are deeper, privacy remains uncompromised. The assigned ID is strictly temporary, the data is entirely non-identifying, and the system remains fully GDPR compliant. No faces are recorded, no images are stored, and no personal data is ever collected. Just movement, mapped properly. People counting was always a useful number; now, it's becoming a useful map.

Close-up of the new Xovis PF people-counting sensor

Available Now

You don’t have to wait for the software update to start upgrading your infrastructure. Cohera-Tech has recently introduced the latest advancement in hardware to our product range: the cutting-edge Xovis PF-Series (featuring the new Xovis PF sensor).

As our premier Re-ID capable sensor, it is engineered with advanced edge-AI specifically designed for precision tracking in large-scale environments. By deploying this innovative hardware today, you will be fully prepared to activate VemCount's 'people flow' reporting the moment the software integration drops.

Curious What Your Space Could Tell You?

Whether you are an existing Cohera-Tech client looking to get more from your current people counting system, thinking about making the switch, or looking to upgrade to the new Xovis PF-Series with built-in Re-ID, we would love to walk you through what this evolution means for your environment. Get in touch with us today.